Last Updated: October 2026

1. INTRODUCTION & SCOPE
AspireAus Migration Services (“AspireAus”, “we”, “us”, or “our”) is an Australian registered migration and education consultancy practice founded and operated by Principal Registered Migration Agent Rajbir Singh Deol (MARN: 2418409), located at 121 King William Street, Adelaide, SA 5000, Australia.

We are strictly committed to safeguarding the privacy and confidentiality of personal and sensitive information entrusted to us by our clients and website visitors. This Privacy Policy details how we collect, hold, use, disclose, and protect your personal information in compliance with:
– The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs);
– The Migration Act 1958 (Cth) and Migration Regulations 1994 (Cth); and
– The Office of the Migration Agents Registration Authority (OMARA) Code of Conduct.

2. WHAT PERSONAL & SENSITIVE INFORMATION WE COLLECT
To provide accurate Australian immigration advice, assess visa eligibility, prepare legal submissions, and lodge visa applications on your behalf, we collect personal and sensitive information including, but not limited to:

a. Personal Identity Data:
Full legal name, alias names, date of birth, gender, marital status, nationality, citizenship, passport details, national identity cards, and photographs.

b. Contact Information:
Residential and postal addresses, email addresses, phone numbers, and emergency contact details.

c. Immigration & Travel History:
Current and previous visa statuses, visa refusal or cancellation histories, international travel records, and immigration compliance records across any country.

d. Education, Skills & Employment:
Academic qualifications, transcripts, degree certificates, CV/resumes, employment references, pay slips, tax assessment notices, superannuation records, and English language test scores (IELTS, PTE Academic, TOEFL).

e. Sensitive Information (collected strictly with your explicit informed consent):
– Health & Medical Information: Medical examinations, health declarations, and disability records required for visa health criteria;
– Character & Police Clearance Records: National Police Certificates, overseas penal clearances, and character declarations;
– Relationship & Family Information: Marriage certificates, civil partnership documents, evidence of genuine and continuing spousal/de facto relationships, and dependent children details;
– Financial Evidence: Bank statements, income proofs, asset evaluations, and sponsorship undertakings.

3. HOW WE COLLECT YOUR INFORMATION
We collect personal information directly from you through:
– Face-to-face consultations at our Adelaide office;
– Phone, WhatsApp, video conference (Zoom/Teams), and email interactions;
– Initial assessment questionnaires, eligibility check forms, and client intake agreements; and
– Website forms on aspireaus.com.au.

Where authorized or legally mandated, we may also receive information from third parties, such as your sponsoring employer, educational institutions, nominated skills assessing authorities, or family members.

4. PURPOSE OF COLLECTION, HOLDING & USE
We collect and use your personal information solely for legitimate professional purposes, including:
– Providing professional Australian migration advice, points calculations, and visa pathway assessments;
– Acting as your authorized migration agent (Form 956) in communications and formal lodgements with the Department of Home Affairs (DoHA);
– Representing and lodging applications with Australian Skills Assessing Authorities (e.g., VETASSESS, ACS, Engineers Australia, TRA, ANMAC);
– Lodging State/Territory Nomination Expressions of Interest (EOI) and nomination applications (e.g., Skilled & Business Migration South Australia);
– Preparing review applications and submissions before the Administrative Review Tribunal (ART) or relevant review bodies;
– Meeting statutory compliance obligations under the Migration Act 1958 and the OMARA Code of Conduct; and
– Managing administrative billing, itemized invoicing, and client communications.

5. DISCLOSURE OF PERSONAL INFORMATION
We respect the strict confidentiality of your information. Your personal data is never sold, rented, or traded to third parties. Information is disclosed strictly on a need-to-know basis and with your informed consent to:
– The Department of Home Affairs (DoHA) and Australian Border Force (ABF);
– Designated Australian Skills Assessing Authorities;
– State and Territory Government Migration Agencies;
– The Administrative Review Tribunal (ART) where appeal proceedings are instructed;
– Authorized NAATI accredited translators, educational institutions, or medical assessment panels; and
– Law enforcement, regulatory bodies, or courts where compelled or authorized by Australian law.

6. DATA SECURITY & STORAGE
We take comprehensive administrative, technical, and physical precautions to protect your personal and confidential documents against unauthorized access, loss, misuse, modification, or disclosure:
– Digital records are stored in secure, password-protected, encrypted cloud databases and servers with multi-factor authentication (MFA);
– Confidential electronic client files are accessible solely by authorized personnel handling your case; and
– Physical documentation presented at our Adelaide office is stored in secure, locked filing facilities.

7. RECORD RETENTION REQUIREMENTS (OMARA CODE OF CONDUCT)
Under Section 61 of the OMARA Code of Conduct for Registered Migration Agents, AspireAus is legally required to keep a complete, secure record of each client matter—including copies of application forms, written instructions, identity documents, and material correspondence—for a minimum period of seven (7) years following matter completion or closure. Upon expiry of the statutory retention period, records will be securely destroyed or de-identified in accordance with Australian privacy guidelines.

8. ACCESS TO & CORRECTION OF YOUR INFORMATION
Under the Australian Privacy Principles (APPs 12 & 13), you have the right to request access to the personal information we hold about you and to request corrections if you believe the information is inaccurate, out-of-date, incomplete, or misleading.

To request access or correction, please contact our Privacy Officer in writing. We will respond within thirty (30) business days. In certain statutory circumstances (such as ongoing legal proceedings or where disclosure would impact the privacy of others), access may be withheld or restricted as permitted by the Privacy Act 1988.

9. WEBSITE USAGE, COOKIES & ENQUIRY FORMS
When you browse aspireaus.com.au, non-personally identifiable technical information (such as browser type, operating system, and pages visited) may be gathered via standard server logs and cookies to improve website functionality. Any details submitted via our online contact, points calculator, or review forms are transmitted securely and handled strictly in accordance with this Privacy Policy.

10. COMPLAINTS & REGULATORY OVERSIGHT
If you have concerns or wish to lodge a complaint regarding our handling of your personal information, please submit your complaint in writing to our Privacy Officer. We investigate all privacy matters thoroughly and provide a formal written response.

If you are not satisfied with our resolution, you have the right to contact:
– Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au | Phone: 1300 363 992
– Office of the Migration Agents Registration Authority (OMARA):
Website: www.mara.gov.au | Phone: 1300 226 272

11. CONTACT DETAILS (PRIVACY OFFICER)
For any questions, requests, or privacy enquiries, please contact:

AspireAus Migration Services
Attention: Rajbir Singh Deol (Principal Migration Agent | MARN: 2418409)
Address: 121 King William Street, Adelaide, SA 5000, Australia
Phone: +61 424 495 310
Email: rajbir@aspireaus.com.au
Website: https://aspireaus.com.au